Company Overview
KS Network Limited was established in 2002 to provide reliable, efficient, and hassle free
Internet and ICT based services to valued subscribers.
• After 14 years of local experiences we achieved the Nationwide License in 2016. Since then
we are successfully providing the WAN connectivity/ Data connectivity with corporate
services to all over the country.
• KS Network Limited is one of the largest Nationwide Internet Service Provider (ISP)
company in Bangladesh. We are providing high quality access to the information world with
fast and effective support services. All of our services are provided at surprising discounted
rates.
1. Introduction
KS Network Limited, established in 2002, is dedicated to providing reliable, efficient, and hassle-free Internet and ICT-based services to our valued subscribers. With over 14 years of local experience and a Nationwide License acquired in 2016, we have successfully extended our services across the country. As one of the largest ISPs in Bangladesh, we strive to offer high-quality access to the information world with fast and effective support services at surprisingly discounted rates.
2. Mission and Vision
Mission: To deliver seamless Internet and ICT-based services that empower our clients to stay connected and thrive in the digital world.
Vision: To be the leading ISP in Bangladesh, recognized for our commitment to innovation, quality, and customer satisfaction.
3. Products and Services
We provide a wide range of services designed to meet the diverse needs of our customers, including but not limited to:
- Corporate bandwidth solutions
- Real IP and dedicated bandwidth
- Redundant lines for uninterrupted connectivity
- Complete fiber optic and wireless internet connectivity
- CCTV security solutions
- Data communication services
- Virtual private networks (VPN) for corporate users
- Network security solutions
- Hosting and website development services
4. Client Responsibilities
To ensure the effective delivery and maintenance of our services, clients are responsible for:
- Providing a secure space to house our equipment
- Ensuring uninterrupted 24-hour power supply
- Allowing free access for KS Network Ltd technical staff
- Providing adequate earthing or electrical grounding for the equipment
5. Our Responsibilities
KS Network Ltd is committed to:
- Installing network equipment for broadband connectivity
- Establishing and maintaining Internet connectivity
- Providing static IP addresses or PPPOE for servers
- Allocating dedicated bandwidth to client servers
- Offering MRTG for usage monitoring
- Ensuring strong monitoring and technical support
6. Support Services
We are committed to ensuring that every customer is 100% satisfied with our service quality. Our support services include:
- Strong online and onsite service support
- A robust Network Monitoring Center (NMC)
- Online fault reporting and ticketing system
- Automatic email updates and alerts for fault reporting
- Link monitoring for every customer using MRTG and SmokePing
- State-of-the-art equipment and network security
- Efficient support professionals and technicians
- A Customer Loyalty Department to ensure client satisfaction
- Strong infrastructure and logistical support, including vehicles for fieldwork, OTDR, splicing machines, etc.
7. 24/7 Support System
KS Network Ltd provides 24-hour on-call network support services, available in different levels (week/weekend, level 1, 2, or 3 support) with response times of 1, 2, or 4 hours. Our services also include:
- Full 24/7 network monitoring
- Immediate support based on urgency
- Priority-based support tailored to corporate clients
8. Network Equipment and Technology
To ensure world-class service, we utilize cutting-edge technology and equipment, including:
- Cisco 7609 Core Router
- Cisco 7606 and multiple Cisco 7604 Routers
9. Network Topology and Coverage
KS Network Limited is connected to top-tier gateways to ensure smooth data flow and balanced dependency. We have a strong presence in Dhaka and have extended our connectivity across numerous districts in Bangladesh, ensuring quick and efficient service delivery.
10. Customer Commitment
Our company philosophy centers on the belief that quality brings satisfaction. Satisfied customers generate recommendations, leading to an increased client base and ultimately, success.
11. Conclusion
KS Network Limited remains dedicated to providing exceptional Internet and ICT-based services. Our commitment to innovation, quality, and customer satisfaction drives our continuous growth and success in the industry.
For any inquiries or further information, please contact our customer support team.